Total quality
At SANTOS MAQUINARIA ELECTRICA, S.L. we have implemented an integrated TOTAL QUALITY program, complying with ISO 9001, NEMA, ANSI, ASTM, and other international standards.
Our program is fundamentally based on the following points:
- The reason for our existence is our customers. Satisfying their real expectations is our fundamental policy.
- We communicate with them and provide the effective service they truly need.
- We take care of their problems and help them implement solutions.
- The equipment and services we provide to our customers are of high quality, and we continue working with the aim of improving.
- Our permanent objective is to be competitive: in quality, price, and delivery time.
- The commitment to comply with all applicable requirements in our activity.
We are acquiring the habit of continuous improvement:
- This makes our fundamental goal the achievement of ZERO DEFECTS in our products and services.
- We are all involved in maintaining the quality process by meeting deadlines and performing good work.
- We are all engaged in this TOTAL QUALITY program: regardless of the activity and position we perform.
- Our attitude is one of failure prevention: avoiding them from happening, instead of controlling and correcting them, because we are professionals and we feel the satisfaction of doing things right.
- To achieve Total Quality and to ensure everyone’s success, we maintain an attitude of collaboration and teamwork. An individualistic attitude, unrelated to the needs of others, has no place in our company.
